Prime Motors opened in Matthews in 2023. But the question driving every repair is older than the shop: "Would I trust this with my own mother's car?"

The answer to that question is what builds — or breaks — an auto repair business. Most shops in this area are franchise locations, chain stores, or dealerships with corporate scripts and quarterly targets. We're none of those things. We're a family-owned shop where every car that comes in is touched by someone whose name is on the door.

Our master technician has been a mechanic since 2011 — 15+ years of careers spent in European service bays, diagnosing complex BMW, Audi, Porsche, and Mercedes systems where the margin for error is measured in degrees and micrometers. That training translates directly into the work we do on every car, whether it's a 2024 X5 or a 2008 Civic. The same diagnostic discipline. The same factory torque specs. The same standard.

We didn't open this shop to learn the craft. We opened it to do it our way. Not a corporate showroom — a working garage. The kind of place where the money goes into the tools and the training and the work itself, not the waiting room. You get a real person on the phone. A written estimate before any work begins. The truth about what your car needs — and what it doesn't.

We're ASE-Certified, AAA Approved, and BBB Accredited with an A+ rating. We've earned 4.8 stars across more than a hundred verified Google reviews. We've served thousands of satisfied customers in our first years. None of those numbers happened by accident — they happened one honest repair at a time.